01Systems’s customers can avail this service for logging and resolution of the problems related to 01Systems’s Products and Solutions. Lead by our staff of Product Specialists, Team Leaders, and Customer Service Representatives, this provides technical assistance to customers who are enrolled in our Support Programs. Our support teams handle questions on the use, configuration, and functionality of products. In addition, these teams can help to identify software issues, develop creative solutions, and document enhancement requests for consideration in future product releases.

After registration of the issue, all the concerned people (Customer, Technical Group of 01Systems and Regional office) are intimated simultaneously.
Escalations are made automatically by the automated system of helpdesk and all customer issues are actively observed, monitored and analyzed by highly competent professionals.

 Service Availability

Working days: Saturday to Thursday
Working hours: 8.00 AM to 5.00 PM (GMT+3)

 24/7 Support
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